Affiliate Program Terms & Conditions
1. Introduction
This Agreement outlines the terms and conditions for participation in The Messenger Network Affiliate Program (“Program”). By applying to and being accepted into the Program, you (“Affiliate”) agree to be bound by these terms.
2. Program Types
The Program offers two partnership options:
- Referral Partner: Earns commission by referring new customers to The Messenger Network through email or telecom introductions.
- Reseller Partner: Resells The Messenger Network plans at recommended prices or sets their own pricing.
3. Referral Partner Program
- Commission: Referral Partners earn a commission on successfully signed-up customers they introduce.
- Introduction Method: Introductions must be made via email or telecom directly to The Messenger Network.
- Payment: Commissions are paid on the 1st of each month for qualified sign-ups from the previous month.
- Performance Tracking: A dedicated affiliate management dashboard will be provided to track performance.
- Marketing Materials: The Messenger Network will provide marketing materials like social media posts, branding, and videos.
4. Reseller Partner Program
- Pricing: Reseller Partners can set their own pricing for The Messenger Network plans or use recommended prices.
- Sales Assistance: The Messenger Network will assist with demos, provide documentation, and offer expertise.
- Setup Fee: Included in the monthly subscription.
- Ongoing Support:
- Platform maintenance and support after initial setup are charged per hour (R600/hour).
- The Messenger Network bills the Reseller Partner.
- Customer Communication:
- Reseller Partners handle first-line customer communication.
- Support can be subcontracted to The Messenger Network for an hourly fee (if not platform-related).
- The Messenger Network manages platform-related support tickets.
- Partner Portal: A dedicated portal provides access to client management and documentation.
5. General Terms
- Eligibility: Applicants must be 18 years or older and have a legitimate business.
- Application: Apply through The Messenger Network’s designated process.
- Approval: The Messenger Network reserves the right to approve or reject applications.
- Term and Termination: This Agreement is effective upon approval and can be terminated by either party with written notice. The Messenger Network can terminate for cause, including violation of these terms.
- Payment Terms:
- Referral commissions are paid before the 7th of each month.
- The Reselling Partner shall remain fully liable for all amounts invoiced by The Messenger Network, regardless of the payment status of the end user. In the event that the end user fails to remit payment for services rendered, the Partner agrees to fulfill all outstanding amounts due to The Messenger Network according to the terms of this Agreement. Non-payment by the end user shall not relieve the Partner of their obligation to pay invoices in full and on time.
- Independent Contractor: Affiliates are independent contractors, not employees of The Messenger Network.
- Confidentiality: Affiliates agree to keep confidential any non-public information of The Messenger Network.
- Compliance with Laws: Affiliates are responsible for complying with all applicable laws and regulations.
- Intellectual Property: The Messenger Network owns all intellectual property rights associated with its platform and materials.
- Limitation of Liability: The Messenger Network is not liable for any damages arising from the Program or the Affiliate’s actions.
- Indemnification: The Affiliate agrees to indemnify and hold harmless The Messenger Network from any claims arising from the Program.
- Entire Agreement: This Agreement constitutes the entire agreement between the parties regarding the Program and supersedes all prior or contemporaneous communications.
- Amendment: The Messenger Network may amend these terms at any time by providing written notice.
- Governing Law: This Agreement shall be governed by and construed in accordance with the laws of South Africa.