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What is a Shared Team Inbox, and how does it benefit my business?
A Shared Team Inbox consolidates all WhatsApp messages into a single, collaborative workspace. This ensures that your team can seamlessly manage, assign, and respond to customer inquiries without overlap or missed messages. It streamlines communication, enhances team efficiency, and improves customer satisfaction.
How does the Broadcast Module enhance customer engagement?
The Broadcast Module allows you to send personalized messages to multiple customers simultaneously. Unlike group chats, each customer receives the message individually, maintaining privacy and personalization. This feature is ideal for promotions, updates, or announcements, leading to higher open rates and customer engagement.
What advantages does the Chatbot Builder offer?
The Chatbot Builder enables you to create automated, no-code chatbots that handle routine inquiries, provide instant responses, and guide customers through predefined workflows. This ensures 24/7 customer support, reduces response times, and allows your team to focus on more complex tasks.
How can the Catalog feature boost my sales?
The Catalog feature lets you showcase your products or services directly within WhatsApp. Customers can browse offerings, view images, and read descriptions without leaving the chat. This seamless shopping experience simplifies the purchasing process and can lead to increased sales.
What are Click-to-WhatsApp Ads, and why should I use them?
Click-to-WhatsApp Ads are advertisements on platforms like Facebook and Instagram that, when clicked, open a direct chat with your business on WhatsApp. This eliminates the need for landing pages, reduces friction in the customer journey, and facilitates immediate, personalized interactions, increasing the likelihood of conversions.
