Standard
To effectively connect, update & significantly boost sales through WhatsApp campaigns5 User
Additional users @ R550
Professional
To provide continuous engagement and personalised experience via WhatsApp campaigns and post-sales5 User
Additional users @ R550
Enterprise
To manage multiple WhatsApp campaigns, handle high sales volumes and track results consistently5 User
Additional users @ R550
*Priority Account Management
Priority Account Management includes: Complete Platform Set-up, Chatbot Mapping, Staff Training, Monthly Maintenance and Full Local Support.
Upgrade your experience with priority account management on the Standard and Professional plans at an additional fee:
Standard – R1 050 p/m excl vat
*Priority Account Management
Priority Account Management includes: Complete Platform Set-up, Chatbot Mapping, Staff Training, Monthly Maintenance and Full Local Support.
Upgrade your experience with priority account management on the Standard and Professional plans at an additional fee:
Professional – R2 100 p/m excl vat
*Priority Account Management
Priority Account Management includes: Complete Platform Set-up, Chatbot Mapping, Staff Training, Monthly Maintenance and Full Local Support.
Upgrade your experience with priority account management on the Standard and Professional plans at an additional fee:
Standard – R1 050 p/m excl vat
Professional – R2 100 p/m excl vat
Additional Conversational Costs
Learn MoreAdditional Chatbot Session Costs
Learn MoreBusinesses using the WhatsApp Business Platform will be charged per 24-hour conversation, with differentrates by conversation category. The category of the conversation will define the cost associated.
Business Initiated Conversations
Utility Conversations
R0.50 (Per Conversation)
Facilitate a specific, agreed-upon request or transaction or update to a customer about an ongoing transaction, including post-purchase notifications and recurring billing statements.
Authentication Conversations
R0.50 (Per Conversation)
Facilitate a specific, agreed-upon request or transaction or update to a customer about an ongoing transaction, including post-purchase notifications and recurring billing statements.
Marketing Conversations
R0.90 (Per Conversation)
Include promotions or offers, informational updates, or invitations for customers to respond/take action. Any conversation that does not qualify as utility or authentication is a marketing conversation.
User Initiated Conversations
Service Conversations
R0.45 (Per Conversation)
Service conversations are conversations initiated by the customer. You will receive 1000 free monthly service conversations.
Facebook Free Entry Point
Conversations are not charged when users message businesses using call-to-actions buttons on Ads that Click to WhatsApp or Facebook Page call-to-action buttons. These entry points window has now been extended from a 24h window to 72h window.
A Chatbot session is defined as a conversation in which a chatbot is invoked. The chatbot can be invoked at the start, middle, or end of a conversation. If two different chatbots are invoked in the same conversation, it is considered as an additional conversation.
You can add additional Chatbot Sessions to your plan at check-out, alternatively, you can purchase once-off sessions from our shop
Pricing
1000 Chatbot Sessions @ R570p/m
2000 Chatbot Sessions @ R1140p/m
3000 Chatbot Sessions @R1710p/m
4000 Chatbot Sessions @R2280p/m
5000 Chatbot Sessions @ R2850p/m
Compare All Plans
Compare All Plans
| Features | Standard | Professional | Enterprise |
|---|---|---|---|
| Users Included | 5 | 5 | 5 |
| Conversation Pricing | N/A | N/A | N/A |
WhatsApp & Wati Configuration
| Official WhatsApp API |  | | |
| WhatsApp Onboarding | | | |
| WhatsApp green tick verification assistance | | | |
| Website chat widget | | | |
| Meta business verification assistance | | | |
| Custom domain | Add-on | Add-on | Add-on |
| Remove Wati branding from WhatsApp | | | |
Contact Management
| Import and export contacts | | | |
| Contact attributes | | | |
| Click to Whatsapp ads (CTWA) analytics |  | | |
Team Inbox
| Shared inbox | | | |
| Assign to agent | | | |
| Quick replies | | | |
| Send template | | | |
| Mobile app inbox | | | |
| Tag chats | | | |
| Assign to team | | | |
| Export chats | | | |
| Trigger flow from chat | | | |
| Filter chats | | | |
| Round robin chat assignment | | | |
Automations
| Business hours | | | |
| Default actions | | | |
| Chatbots | 10 | 25 | 50 |
| Keyword actions | 25 | 50 | 250 |
| Chatbot sessions | 1000 | 2000 | 5000 |
| Max steps per chatbot | 200 | 200 | 200 |
| Keyword based chat routing | | | |
| Chatbot data enrichment | | | |
| Chatbot workflow automations | | | |
| Interconnected chatbots | | | |
Marketing
| Broadcasts | | | |
| Broadcasts scheduling | | | |
| Broadcasts sequences | | | |
Commerce
| Whatsapp catalog | | | |
| Order management | | | |
| Synced Shopify catalog | | | |
Reporting
| Broadcast history | | | |
| Team inbox dashboard | | | |
| Export reports | | | |
Integrations
| Google Sheets | | | |
| Zapier | | | |
| Pabbly Connect | | | |
| Shopify | | | |
| WooCommerce | | | |
| Zoho | | | |
| Hubspot | | | |
| Twilio for SMS Fallback | | | |
| Custom Plugin | | | |
Accessibility & Security
| Basic roles | | | |
| Team Management | 5 teams | 20 teams | 100 teams |
| Auto deletion of chats | | | |
| IP Whitelisting | | | |
| Dedicated hosting | | | Annual add-on |
APIs & Webhooks
| Contact APIs | | | |
| Messaging APIs | | | |
| Chat assignment and User APIs | | | |
| Webhooks | 2 webhooks | 4 webhooks | 20 webhooks |
| API Rate limit | 30 calls/10 sec | 60 calls/10 sec | 100 calls/10 sec |