Growth
To provide continuous engagement and personalised experience via WhatsApp campaigns and post-sales
R900/pm
Professional
To provide continuous engagement and personalised experience via WhatsApp campaigns and post-sales
R1,800/pm
Business
To provide continuous engagement and personalised experience via WhatsApp campaigns and post-sales
R4,500/pm
Self-Service (DIY)
Prefer to take the wheel? We respect that. If you have the technical know-how and want to set up your own WhatsApp Business API, this self-sign-up route is built just for you. Get direct access to Wati's AI agents, chatbots, and CRM integrations on your own terms.
3 UsersOfficial WhatsApp API
Growth
To effectively connect, update and significantly boost sales through WhatsApp campaigns
R900
Additional users – N/A
Team Inbox
Message Broadcasts & Scheduling
Basic Chatbots
Keyword Actions
WhatsApp Catalogue
Global Webhooks & API Access
Commerce Integrations
Free Inbound Conversations
1 000 Free Chatbot Sessions / Month
Additional chatbot sessions can be purchased
Instagram DM Integration
Sign Up
5 UsersEverything in Standard
Professional
To provide continuous engagement and personalised experience via WhatsApp campaigns and post-sales
R1,800
Additional users @ R550
Smart Broadcast Retarget Based on Events
Carousel Templates to Boost Engagement
Click-To-WhatsApp-Ads (CTWA) Analytics
WhatsApp Drip Campaigns
2 000 Free Chatbot Sessions / Month
Additional chatbot sessions can be purchased
Advanced Chatbots
Extensive Campaign and Team Inbox Analytics
Detailed Team Performance Report
3rd Party Integrations
Shopify – Sync customer and Order Information
Instagram DM Integration
WhatsApp Flows
Sign Up
POPULAR
5 UsersProfessional +
Business
To manage multiple WhatsApp campaigns, handle high sales volumes and track results consistently
R4,500
Additional users @ R650
Round Robin Chat Assignment
Phone Number Masking for Customer Privacy
Auto-delete for Organisational Compliance
5 000 Free Chatbot Sessions / Month
Additional chatbot sessions can be purchased
Trigger Reminders via Google Sheets
SMS Fallback With Twilio
Extensive API and Webhook Access
Free Custom Domain
Instagram DM Integration
Sign Up
MOST VALUE
* All business-initiated conversations are excluded. Contact us for Meta conversational costing breakdown.
Add-on Services
Already on WATI and need a hand with something specific? Our booster services are available as once-off add-ons — no new subscription required.
Select what you need, complete payment, and a member of our team will be in touch to schedule your service.
Meta Business Verification Rescue
R1,950 once off
Struggling to get your Meta Business Manager verified? Our team will guide you through the full verification process and resolve common blockers.
Basic Chatbot Architecture Setup
R6,400 once off
We'll design and configure a foundational WhatsApp chatbot flow tailored to your business, so you can start automating customer conversations immediately.
1-on-1 Team Training
R1,000/hour
Book focused training hours with a WATI specialist who will walk your team through the platform, best practices, and your specific use case.
Packages
Growth
Professional
Business
Users Included
3
5
5
Message Pricing
As per Wati rate card
As per Wati rate card
5% discount on Wati rate card
WhatsApp & Wati Configuration
Official WhatsApp API
✖
✔
✔
WhatsApp Blue Tick Verification Assistance
✔
✔
✔
Website Chat Widget
✔
✔
✔
Meta Business Verification Assistance
✔
✔
✔
Custom Domain
Add-on
Add-on
✔
Multiple WhatsApp Numbers
✖
✖
Add-on
Instagram DM Integration
Shared Team Inbox for Instagram
✔
✔
✔
Assign to Agent
✔
✔
✔
Quick Replies
✔
✔
✔
Mobile app inbox
✔
✔
✔
Tag chats
✔
✔
✔
Export chats
✔
✔
✔
Filter chats
✔
✔
✔
View and manage Instagram contacts
✔
✔
✔
WhatsApp and Instagram combined Team Inbox
✖
✔
✔
Team Inbox
Merge WhatsApp and Instagram contacts (coming soon)
✖
✔
✔
Welcome Message and OOO automations
✖
✔
✔
Chatbot Automations
✖
✔
✔
WhatsApp Contact Management
Segments
✖
✔
✔
Import and Export Contacts
✔
✔
✔
Custom contact attributes
✔
✔
✔
WhatsApp Team Inbox
Shared Inbox
✔
✔
✔
Assign to Agent
✔
✔
✔
Quick Replies
✔
✔
✔
Mobile app inbox
✔
✔
✔
Tag chats
✔
✔
✔
Export chats
✔
✔
✔
Trigger Chatbots
✔
✔
✔
Filter chats
✔
✔
✔
AI Translations Beta
✔
✔
✔
Round robin chat assignment
✖
✖
✔
Phone number masking
✖
✖
✔
Add Operator Name to Messages
✖
✔
✔
Lead Stages
✖
✔
✔
Assign Contact Owner
✖
✔
✔
Operator Chat Visibility
✖
✖
✔
WhatsApp Automations
Business Hours
✔
✔
✔
Default Actions
✔
✔
✔
Chatbots
2
Unlimited
Unlimited
Automation Triggers
1000/month
2000/month
5000/month
Max steps per chatbot
200
200
200
Message Routing
No routing, Only manual assigning
Team/operator routing
Round robin routing
Chatbot Webhooks and 3rd party connectors
✖
✔
✔
Keyword Based Chat Routing
✔
✔
✔
Chatbot data enrichment
✖
✔
✔
Chatbot workflow automations
✖
✔
✔
Interconnected Chatbots
✖
✔
✔
AI Co-pilot Credits (monthly)
250
500
1500
WhatsApp Marketing
Messaging Speed
20mps (1000m in under a min)
40mps (2000m in under a min)
80mps (4000m in under a min)
Broadcasts
Upto 15K per month
Unlimited
Unlimited
Retargeting for reads and replies
✖
✔
✔
Catalog and Coupon templates
✔
✔
✔
AI Template Assistant Beta
✔
✔
✔
Campaign Scheduling
✖
✔
✔
Carousel templates
✖
✔
✔
Retargeting for specific quick replies
✖
✔
✔
Broadcast sequences
✖
✔
✔
limited time offer templates
✖
✔
✔
Clicks tracking for URLs
✖
✔
✔
Measure Campaign ROI
✖
✖
✔
WhatsApp Marketing
WhatsApp Business Calling
✔
✔
✔
SMS
✖
✖
✔
SMS
Rich Communication Service (RCS)
✔
✔
✔
Instagram
✔
✔
✔
Instagram Automation
✖
✔
✔
Facebook Messenger
✔
✔
✔
Clicks to WhatsApp Ads (CTWA)
CTWA team inbox
✔
✔
✔
Automate CTWA lead engagement
✖
✔
✔
CTWA tag + priority team inbox view
✖
✔
✔
CTWA conversion tracking
✖
✖
✔
72-hr free remarketing window
✖
✖
✔
Ad clicks and conversion insights
✖
✖
✔
Lead attribution and conversion tracking
✖
✖
✔
Customer funnel and ROI insights
✖
✖
✔
Google Click to Message Ads
✖
✖
✔
Auto Follow-ups
✖
✖
✔
Forms
Forms
✖
2
10
Whatsapp Lead Generation Form
✖
✔
✔
WhatsApp Analytics & Reporting
Export reports on demand
✔
✔
✔
Team inbox analytics dashboard
Basic Dashboard
Basic Dashboard
All Team Box Analytics
Campaign Overview
✖
✔
✔
Operator availability metrics
✖
✔
✔
Ticket efficiency metrics
✖
✔
✔
Broadcast quickly reply metrics
✖
✔
✔
Team Inbox scheduled reports
✖
✔
✔
Click to WhatsApp Ads (CTWA) analytics Beta
✖
✔
✔
WhatsApp Calls Analytics
✔
✔
✔
Sales Analytics
✖
✔
✔
WhatsApp Commerce
WhatsApp Catalog
✔
✔
✔
Order Management
✔
✔
✔
Shoflo, PayTab, other payments
✖
✔
✔
Whatsapp Pay APIs
✖
✖
✔
Shopify
Connect to a shop
✔
✔
✔
WhatsApp catalog sync
✔
✔
✔
Catalog checkout
✔
✔
✔
Third party checkout apps
✖
✔
✔
Pre-built Commerce Automations
✔
✔
✔
Campaign & Automation Analytics
✔
✔
✔
On-site Opt-in Widgets
✖
✔
✔
Revenue Attribution & ROI Insights
✖
✖
✔
Shopify Segment Sync
✖
✖
✔
Bidirectional Customer Profile Sync
✖
✖
✔
Shopify Events in Automation Rules
✖
✖
✔
WhatsApp Integrations
Integrations
2 integrations
5 integrations
Unlimited
Google Sheets
✔
✔
✔
Zapier
✔
✔
✔
Shopify
✔
✔
✔
WooCommerce
✔
✔
✔
Zoho
✔
✔
✔
Pabbly Connect (Coming Soon)
✖
✔
✔
Hubspot
✖
✔
✔
Yotpo (Coming Soon)
✖
✔
✔
Active Campaign (Coming Soon)
✖
✔
✔
Google Sheets plugin in chatbot
✖
✔
✔
Schedule Reminders
✖
✖
✔
Salesforce
✖
✖
✔
Twilio
✖
✖
✔
Accessibility & Security
Basic Roles
✔
✔
✔
Team Management
✖
10
10
Granular Roles
✖
✔
✔
Auto Deletion of Chats
✖
✖
✔
IP Whiltelisting
✖
✖
✔
Dedicated Hosting
✖
✖
Annual add-on
WhatsApp APIs & Webhooks
Contact APIs
✔
✔
✔
Messaging APIs
✔
✔
✔
Assign to operator/bot API
✔
✔
✔
Ticket status change API
✖
✔
✔
Start Chatbot API
✖
✔
✔
Bulk Contact Attribute update API
✖
✖
✔
Monthly API limit
10K/month
200K/month
20M/month
Webhooks
✖
2
4
API Rate Limit
30 calls/10 sec
60 calls/10 sec
100 calls/10 sec
Support
Support Documentation
✔
✔
✔
WhatsApp Bot Support
✔
✔
✔
Email Support
24/5
24/7
24/7
Chat support
✖
✔
✔
Priority Support
✖
✖
✔
Dedicated Customer Success Manager
Add-on
Add-on
Add-on
Guided Onboarding
Add-on
Add-on
Add-on
Custom Onboarding and Setup
Add-on
Add-on
Add-on
Technical Account Management
✖
✖
Add-on
Agile Team. Big Impact
We’re a tight, expert crew. Think strategists, developers, and support pros who actually understand local business, because we’re one too.
The Best Love to Work With Us
Engage audiences with timely messages that build loyalty.
